Refund and Returns Policy

Effective Date: January 14, 2025
Company Address: 810 S Clay St, Nevada, MO 64772, USA

At [Your Business Name], we are committed to ensuring that our customers are satisfied with their purchases. If you are not completely satisfied with your product, our Refund and Returns Policy explains how to return items and receive a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be in its original, unused condition, with all packaging, labels, and tags intact.
  • Returns must be initiated within 30 days from the date of delivery. After this period, we may not be able to accept returns.
  • Items must be returned via a trackable shipping method, and return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

How to Request a Return

To start a return:

  1. Contact Us: Email us at info@lightingstoreshop.click to request a Return Merchandise Authorization (RMA) number.
  2. Prepare the Item for Return: Package the item securely in its original packaging, including the invoice or proof of purchase.
  3. Ship the Return: Once you have received your RMA number, send the item back to the address provided. Return shipping fees are non-refundable, unless the return is due to an error on our part.

Refunds and Exchanges

Once we receive and inspect your returned item, we will notify you of the status of your refund or exchange:

  • Refunds: If your return is approved, we will issue a refund to the original payment method. Please allow up to 14 business days for the refund to reflect in your account, depending on your bank’s processing times.
  • Exchanges: If you request an exchange for a different item, we will ship the replacement once the returned item has been received and inspected.

Non-Refundable Items

Some items are non-refundable, including:

  • Gift cards and vouchers.
  • Downloadable software or digital products.
  • Opened or used items, such as personalized or custom-made products.